Privacy Policy

So, what's in the pot? The personal info in play includes, but isn’t limited to: 

a) The cards you lay down on our account setup pages and any additional info you toss our way via the Website or email, like your name, date of birth, email, and phone number; 

b) All the chatter and correspondence with us through the Website, email, or web chat; 

c) Your entire transaction history tied to your Player Account, whether it’s through our site or other channels; 

d) The 411 on your logins: traffic data, GeoIP locations, browser/device details, web logs—basically all that good stuff that helps us keep the game fair; 

e) Any docs we reasonably need to verify your account and keep the stakes high, like passport snaps and bank statements; 

f) Input from any surveys or customer assessments we might run from time to time.

They use your personal info like chips on the table to enhance the experience, including: 

a) Processing your bets and payouts, whether you’re rolling with credit cards or online payments; 

b) Bringing the gaming goodies and any other services you’re after; 

c) Offering customer support to set up and keep your account running smooth; 

d) Performing foolproof checks for the safety of everyone; 

e) Slipping you the latest promos or sharing perks from our top partners, only if you’re in for such communications; 

f) Keeping in line with laws like anti-money laundering to make sure the game’s legit; 

g) Keeping a keen eye on transactions to spot and stop any foul plays; 

h) Analyzing trends to improve the game based on player feedback (tip: surveys are optional!); 

i) Crunching numbers on aggregated data for stats and research.

Unless you wave goodbye to promos, they might use your info, like your email and number, to send you juicy marketing bits about products, services, and offers from their entourage, like casino game pros. Want to hit the brakes on marketing? Just tweak your Player Account settings or chat up the support squad. Plus, if you snag a contest win or prize, they may use your name or nickname for hype without additional dough in your pocket, except where the law says otherwise.

They scoop up personal info only when they’re in the know! Data gets snagged automatically with your interactions, plus they might play nice and snag info from online vendors and fraud stoppers. They even use third-party tech whizzes for a smooth experience, so your info is safe like a full house. Your personal info is protected and only shared per this Policy, and they’re on top of keeping your info secure under agreements with their partners.

Your information might hit the table with the crew, including the parent company and others they roll with. They get the group's data pros on the job, ensuring only those who need access, like your Data Protection Officer or support team, get to see your info. Each of these players is locked into confidentiality agreements and keep your data under wraps according to the law. Your info may even take a trip within the EU but is always secured along the way!

They aren't here to sell or rent your data out like a cheap chip! Your data might be revealed under legal obligations or if they need to set things straight, like protecting the company or its players. Personal data could hit the table under specific conditions, like:

a) When the law gives a nod; 

b) To get payment transactions rolling with payment processors, all while respecting their privacy protocols; 

c) To meet legal demands from regulatory bodies; 

d) When safety is at stake, or if fraud smells fishy; 

e) When marketing service partners do their thing; 

f) Or to any other third party if the player gives a thumbs up. They team up with third-party data pros to handle a bit of your data for hosting, operations, and keeping things efficient at the site. Everything’s handled following data protection laws, and your privacy stays intact in the game.

Under the house rules, both players and the Casino can cash out whenever they want. Post-account closure, they’re keeping your personal data on file just as long as the law requires. This data can be handy if authorities come knocking about financial issues or fraud investigations. Plus, they’ll keep some anonymized data for improving the game down the line. Due to anti-money laundering rules in the EU, they’ll hang on to your player data for at least five years after your last game or account closure. So, any requests for data removal before that can’t happen.

They’ve got your back when it comes to safeguarding your personal info while managing your Player Account. They’re all about keeping your data safe with top-notch practices and regulations in tow. Access to Player Accounts? Only with a unique ID and password. Optional two-factor authentication (2FA) is available for that extra boost of security. Just keep those login details under wraps—only the player should know them!

When it comes to data protection law, players have some serious rights up their sleeve. They include the ability to:

• Request access to their personal data: Get a peek at what’s on file at no cost.
• Request corrections: If there are any bumps in the road with the data, they can request fixes, though some proof may be needed.
• Request deletions: If the legal ground is gone, they can request their data be wiped, but this isn’t always guaranteed given legal obligations.
• Object to processing: If they don’t approve of how their data is being used for legitimate interests, they can speak up. But be aware, they might have a solid reason for keeping it.
• Request processing restrictions: While they verify data accuracy or if the processing turns out to be sticky.
• Request data portability: Ask for a copy to be sent in a machine-friendly way to another provider.
• Withdraw consent: Change their minds anytime through account settings—though this won’t erase the past processing legality.
• Lodge a complaint: Reach out to a supervisory authority if needed.

To verify their identity during these requests, they may need to provide specific info for safety, making sure only they see the data. They hustle to answer all requests within a month, but if things get complex, they’ll keep the player in the loop.

Players are always welcome to reach out about this Policy for any reason, including:

a) Checking what personal info they hold on you;

b) Seeing how your info is in play;

c) Asking to stop any marketing materials from rolling in;

d) Making tweaks to their info, with proof as needed. Providing false info is a no-go, and players need to keep their details truthful.

The Casino has a Data Protection Officer (DPO) who is the go-to for inquiries regarding the privacy policy. Players can reach out to the DPO directly with any questions. Plus, they can lodge a complaint with a supervisory authority according to data protection law.

When players hit up the Website, their system is on it, gathering intel like their browser, IP, and the site that sent them here. They also might gather some general info about visits from partners. It’s all about cookies, those nifty little files that make things smoother. Here’s the cookie breakdown:

• Required cookies: The basic navigational ones that keep the site running; 
• Functional cookies: These remember preferences to spruce up the experience; 
• Advertising cookies: Useful for tracking visits and making our marketing game strong without sharing private details, just the visit data. 

On the site, cookies are categorized into three rounds:

1. Cookies from back-end applications;
2. Cookies from front-end applications;
3. Cookies from third-party partners.

Plus, third-party service providers might drop cookies in for tracking, analytics, or marketing support.

Wanna control those cookie crumbles? Most browsers are set to take cookies automatically, but you can adjust settings to block or clear them out if needed. Keep in mind though, blocking them might affect how the site runs. Each browser has its own way of managing cookies. More info can be found at https://www.aboutcookies.org/.

Here’s some guidance for cookie management on popular browsers:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: http://support.mozilla.org/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html

Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Dipping into games from NetEnt means players are also playing by their privacy rules.